Loca Luna Studio

adornments ethically sourced and made by natalia colichon

 

Shipping/ Production Time/ Order Information

International Shipping

Handled via Australia Post's Regular Service. Deliveries for International orders usually take between 10-15 business days (shipping may take longer to some countries). For orders using the Express Courier Service expect your parcel to arrive between 5-8 business days (again, shipping may take longer to some countries). 

All International Orders require a phone number for delivery. 

All order placed before 1pm AEST time are processed the next business day

All orders are fully traceable. Once your order is dispatched you will receive an email with your shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. I highly recommend contacting your local post office directly if you experience any problems with the delivery of your order as I am not responsible for any parcels as soon as they are dropped into the post office.

Some countries may be required to pay customs and import taxes. Customers ordering from abroad are 100% responsible for the customs rates within their own country. Me, the seller, are not responsible for customs charges. For further information, I recommend contacting your local customs office. 

Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is totally out of our hands.


Domestic Shipping

All orders within Australia are considered domestic and are sent via Australia Post's Regular Service and take 5-10 business days to arrive after the order has been dispatched. In addition, if your order is in a rush we provide Express Service, which usually takes 2-5 business days after being dispatched.

Flat Rate AUD $10.00 for all orders

Express Courier Service AUD $12.00

Please note that all order placed before 1pm AEST time are processed the next business day. Once your order is dispatched you will received an email with your shipping confirmation and tracking details. 


Production Time

Because all the adornments are ethically hand made/selected, we cannot guarantee exact shipping dates. Please allow for a 3-5 week window. An email will be sent out when it ships with tracking info.

If you are ordering something as a gift and need it by a certain date, please contact me and I will do our best to accommodate your request. Please allow a time frame of 8-9 weeks before the date of the special occasion. 

During busy periods or within 5 days of a sale, there may be some delays. Deliveries are sent during normal business days Monday to Friday. Purchases made on weekend and public holidays will be processed the next business day.